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Workshops and Presentations

Psychological Testing for Employment Screening :: Qualities of Good Leadership
Emotional Intelligence-Based Interviewing and Selection
Happiness is an Option


Results-oriented, highly interactive programs customized to meet client needs are available on the following topics.

How to Assess, Select, Coach and Retain Emotionally Intelligent People

The ability to attract, select, motivate and retain top people is critical for a company's success. If you want to build a flexible and fast company where people love to work you have to know how to hire and keep great talent. Unfortunately, a poor hire can cost a company a lot of money and cause undue distress for everyone involved. Psychological testing for employment screening can help you select the right person for the job. Executive management coaching and 360-feedback performance appraisals can help develop and retain your team players.

See Course Details

Multi-Rater 360-Degree Feedback

An increasingly popular and powerful means for managers and employees to get information on their performance is the multiple-perspective, or 360- feedback performance appraisal. Used independently or as part of a management development program, 360-degree feedback can enhance self-awareness by highlighting what bosses, peers, subordinates, and customers see as an individual's strengths and development needs.

The objective of a 360- feedback appraisal process is to improve the competencies, skills, and behaviors of a single person or group of individuals.

See Course Details

Leading Organizational Change

How do you increase an organization's capacity to survive and prosper during periods of change? How do you determine implementation risk factors and set “change” priorities? What is the impact of the accelerating rate of change on people? How important is resiliency in the change process? Managers will learn a powerful yet structural methodology they can use to significantly increase the likelihood of successful change implementation regardless of what the specific change might be.

See Course Details

Realizing the Potential of Change:
An Individual Model

The powerful strategies taught in this workshop empower employees to take personal responsibility for implementing change. The program provides employees with the conceptual framework they need to understand the change process and the new directions of their work and to see change as a positive process. It teaches specific skills and disciplines they need in order to respond effectively to change–now and in the future.

See Course Details

Transforming Stress into
Optimal Performance

Stress costs the country's business from $50 to $80 billion per year, or roughly $750 per individual worker-and these costs continue to rise. Excessive stress can cause irritability, lack of sleep, and other obstacles which negatively effect employee's performance. On a daily basis, stress contributes to significant business losses in the form of absenteeism, increased insurance premiums and reduced productivity.

This workshop focuses on both organizational stress and individual stress impacting employees and managers. Participants are taught specific skills and methods to learn how to utilize stress in positive ways.

See Course Details

High Performance Leadership...
Developing star performers

Faced with the challenges of an unpredictable business environment, companies realize the importance of developing change resilient and strengths-focused leaders This workshop provides a powerful learning experience that provides a road map to help organizations create values-based leaders.

Leadership is about developing star performers who implement strategy and drive results. Resonant leaders develop critical Emotional Intelligence competencies such as self-management and empathy skills that drive much of work and performance.

See Course Details

Time/Self-Management

Some of the signs that a person is chronically “distressed” are constant feelings that everything is urgent. Racing through the outside world may well parallel what is happening internally, as the body and mind are unable to keep up the pace. If this rings true as a description of your employee's usual activities, they, and you, will benefit from learning how to manage time, plan activities and set goals and fulfill them.

See Course Details

Contact Us for More Information

All of these programs can be customized to meet the unique needs of your business.

These workshops can also be combined with our other services like Executive Coaching to maximize the effectiveness of your business in the competitive world we face today.

Contact Us for a Free Initial Consultation.

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How to Assess, Select, Coach  and Retain Emotionally  Intelligent People

High Performance  Leadership... Developing  emotionally intelligent star  performers

Leading Organizational  Change

Realizing the Potential of  Change: An Individual Model

Transforming Stress into  Optimal Performance

Time/Self-Management

Multi-Rater 360 Feedback  Performance Appraisals

 


Detailed Course Descriptions


How to Assess, Select, Coach and Retain Emotionally Intelligent People

Course Description

This workshop provides effective techniques to increase your ability to attract, select, coach and keep top people critical for a company's success. If you want to build a flexible and fast company where people love to work you have to know how to hire and keep great talent. Unfortunately, a poor hire can cost a company a great deal of money and cause undue distress for everyone involved. Psychological testing for employment screening can help predict a candidates' success on the job.

Hiring the wrong person not only leads to higher turnover and recruiting costs, but also causes stress and disruption in your existing work team. Traditional interviewing focuses primarily on technical skills and work experience without giving adequate consideration to culture specific competencies needed for success on the job. The key is to identify the competencies that determine success in your organization and develop an effective interview process that can identify candidates who match your organization's values and criteria for success.

Great companies and managers start with optimistic and committed people whose values and competencies fit the workplace culture. Keeping great people involves creating a healthy work environment where people can use all their knowledge, creativity, and skills. Believe it or not hiring the right people can be enjoyable and fun. You will learn an innovative method of interviewing, hiring and retaining people based on a candidate's technical and emotional intelligence competencies. Psychological testing for employment screening and 360- feedback performance appraisals will be covered.

Who Should Attend

This hands-on seminar is designed for hiring managers, HR managers, leaders, and other professionals interested in improving their interviewing and selection skills. Powerful exercises, group discussions, and skill-building opportunities will be part of the learning process.

What You Will Learn

How to stay focused and conscious and remain in control
How to perform a competency-based job analysis
How to gather job-related data from candidate
How to create a job description that targets past accomplishments
How to write job-specific technical and emotional intelligence interview questions based on candidates past behavior
How to incorporate valid, reliable and job-related pre-employment tests
How to identify job-specific emotional intelligence competencies
How to coach new hires for professional and career development
How to conduct a retention audit
How to recognize employees
How to emphasize career planning
How to plan for succession
How to implement a retention plan

How You Will Benefit

Attract talent through innovative sourcing methods
Determine requisite competencies before the interview
Practice interviewing techniques to develop your skills as an interviewer
Prepare emotional-intelligence based and technical skills questions
Utilize pre-employment and employment testing
Select candidates who fit the corporate culture
Review position descriptions to determine behaviors critical for success
Create performance-based interview questions to ascertain core skill competencies
Pose questions in a way that will reveal prior work behaviors
Stay within important legal guidelines for performance-based interviewing
Retain employees through leadership

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High Performance Leadership... Developing emotionally intelligent star performers

Course Description

Companies from a wide cross-section of industries will benefit by sending their best and brightest to this instrumented assessment-based high-content and interactive workshop. A unique feature of this program is that leaders will take assessments focused on leadership and emotional intelligence competencies.

Faced with the challenges of an unpredictable business environment, companies realize the importance of developing change resilient and strengths-focused leaders. This workshop provides a powerful researched-based learning experience that provides a solid road map to help organizations create values-based leaders.

Leadership is about developing star performers who implement strategy and drive results. Resonant leaders develop critical Emotional Intelligence competencies such as self-management and empathy skills that drive much of work and performance. The essential characteristics and values are elucidated that enable one person to influence others.

Leaders learn best by taking action and practicing with real-world business challenges. A value-added feature of the program, invites participants to further enhance their learning by engaging in one-on-one Executive Management Coaching sessions.

Who Should Attend

Managers and leaders who want to positively impact their organization's culture, and drive business results by developing interpersonal and emotional intelligence competence.

What You Will Learn

How to understand your leadership characteristics
How to understand the power and inventiveness of emotionally competent leadership
How to be aware of your own emotions and to use them constructively
Create a work culture where emotional honesty and emotional energy are accepted
How to leverage your strengths and talents
How to flexibly adopt different styles of leadership
How to develop confidence and trust to improve performance of valued team players
How to influence and persuade people to reach strategic goals
How to become more learning agile
How to deal constructively with conflict
How to inspire confidence and optimism and motivate employees
How to create a compelling vision based on mutually shared values
How to communicate with people in a profound way that maximizes their potential
How to assess and select the best people that are a great fit with the company's culture
How to practice the skills of appreciative inquiry
How to develop a succession planning program

How You Will Benefit

Gain a honest and accurate awareness of yourself
Self-manage your emotions and behaviors for your benefit and that of your team
Create a positive influence on the emotions and motivation of others
Develop collaborative, emotionally intelligent teams
Create a work culture based on integrity and respect
Increase resilience and productivity in times of dynamic change
Build a winning team
Create a vision and mission for a compelling future
Launch proactive strategies for effectively coping with workplace pressures
Create customers for life
Live an emotionally balanced life

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Leading Organizational Change

Course Description

Organizational change has become commonplace. Mergers, takeovers, layoffs, deregulation, downsizing, re-engineering, new technology, and increased competition are facts of modern business life. Managers and leaders are challenged to improve performance under chaotic and confusing conditions. Work associates may be confused, resistant, and demoralized when job security, company loyalty and steady career development and advancement are no longer inevitable as rewards for performance Company leaders can learn how to create a motivated, committed and productive work force under these difficult conditions.

Changing organizations need pacesetters who are guided by a clear vision of the future and how future change will positively affect the company, as well as its employees and customers.

This workshop provides managers with the essential skills they need to announce change, cope with resistance and support and lead their teams through the transition process and inspire them to achieve optimal performance.

Our change management system will help you increase productivity, improve communications and teamwork, retain top performers, and reduce turnover, health problems, and accident and disability claims.

Who Should Attend

Executives, managers, and team leaders responsible for change initiatives

What You Will Learn

• A conceptual overview of the process of change
• The forces that create the need for change
• Stages of change and the transition process
• The four skills of change mastery:

• accepting the challenge
• taking control
• negotiating commitment
• support networks

• How to announce change
• Effective strategies for dealing with resistance
• How to lead teams successfully through transition
• Motivational techniques that inspire high performance

How You Will Benefit

• Explore what the future workplace will be like
• Lead organizational culture change
• Understand and manage people through change
• Provide visionary leadership
• Deal with individual and team resistance
• Become a change master

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Realizing the Potential of Change: An Individual Model

Course Description

Change today happens rapidly. No longer are there short periods of change, followed by long plateaus of stability. Most of our lives today are a continual, unrelenting series of changes, with little time for self-renewal. Keeping you energized, optimistic and inspired in the face of change demands specific skills. You need to learn how to learn and how to respond quickly and flexibly to new demands. These skills are called change mastery.

Each individual employee must realize the potential benefits change can bring, so that your company can prosper and stay competitive.

Realizing the Potential of Change empowers employees to take personal responsibility for the implementation of change. The program provides people with the conceptual framework they need to understand the change process and the new directions of their work. Powerful skills are taught which enable these workers to develop a positive attitude so that they can cope with change during turbulent times.

Who Should Attend

Managers and employees who want to learn more about managing personal change.

What You Will Learn

The forces that create change
The four phases of transition: Denial, Resistance, Exploration, and Commitment
Effective ways to navigate through transition
How to move beyond resistance to change
Cognitive and emotional intelligence responses to change
Four key skills to increase your change hardiness (commitment, challenge, control, and connection)
Change Resiliency
Learn how to accept challenge and take control of the future
The importance of support to make change easier
Strategies to enhance personal power
Methods to renegotiate new roles and challenges during change
Cognitive approaches to build and maintain a positive attitude toward change.
Active approaches to discover new sources of energy and new possibilities.

How You Will Benefit

• Self assessment - understand how change affects you
• Move beyond your resistance to change
• Move through transition periods more easily
• Develop a support system
• Enhance your personal power
• Improve self-management skills
• Create change hardiness
• Renegotiate new roles and challenges during change
• Build and maintain positive attitudes towards change

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Transforming Stress into Optimal Performance

Course Description

The concept of stress is often misunderstood. It is a very powerful force that involves awareness, attention and energy. Stress is not uncontrollable. You have the choice of using it to your advantage, or allowing it to create problems in your life. If you choose to channel stress it can empower you. If you let stress control you, the resulting distress or strain can be harmful to your body, mind, and spirit.

This program is designed to help you learn how to achieve balance, and turn stress into a positive force - at home and on the job.

Who Should Attend

All individuals who are pressured in their job and who would like to learn specific skills for better work/life balance.

What You Will Learn

• Stress Map self-assessment
• Psycho-physiological self-regulation
• How to recognize being under stress
• Discussion and identification of participants perception of stress
• Discussion of how participants experience stress emotionally and physically
• "Stress Mastery " skills to deal with overload/full plate syndrome
• Proven approaches to manage stress for the Type A person
• How to beat job burn-out
• Effective techniques that address time management/setting limits
• Assertiveness skills
• Identifying your sources of support
• Systemic organization stress interventions
• Guided Imagery exercise
• Stress Map 21-Day Action Planning Guide

How You Will Benefit

• Learn skills of self-management
• Understand the connection between emotions and workplace stress
• Maintain your emotional composure on the job
• Control feelings of being overwhelmed
• Improve interpersonal communication skills
• Become more change resilient
• Develop a more proactive and optimistic mindset
• Influence others with tact and diplomacy
• Enhance emotional intelligence capability
• Create more productive relationships at work
• Control your emotions and achieve positive interaction in teams
• Balance work and personal life

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Time/Self-Management

Course Description

A fast paced intensive seminar that helps employees gain control over their time, tasks and priorities.

Wasted time has an enormous effect on employees and companies. Wasted time could be costing your company thousands -- even millions -- of dollars each year. And that doesn't include the personal price workers pay in stress and frustration when time -wasters cause them to fall behind, lose concentration and fail to do their best work.

But now there are powerful strategies that help people protect their valuable time and their company's profits. Employees will master them all in this exciting and challenging seminar.

Who Should Attend

Executives, managers, team leaders, and employees who want to improve performance, and get better control of their time and lives.

What You Will Learn

• Organizational skills
• Habits that save time
• How to protect the day from time robbers
• How to handle deadlines and changing priorities
• Effective ways to manage stress caused by multiple demands on time
• Realistic, effective methods of overcoming procrastination
• How to ask for and receive the information, resources and cooperation needed from co- workers
• How to utilize Record Keeping to keep on track and measure success.
• How to create an Action Plan that helps employees' schedules take advantage of their natural energy cycles

How You Will Benefit

• Become less reactive and more proactive
• Plan effectively and become better organized
• Focus on what is most important
• Set goals and priorities to maximize effectiveness
• Create a balance between personal and professional life
• Increase energy and productivity

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Multi-Rater 360-Degree Feedback
Performance Appraisals

Course Description

An increasingly popular and powerful means for managers and employees to get information on their performance is the multi-rater 360-feedback performance appraisal. Used independently or as part of a management development program, multi-source 360-feedback performance appraisals can enhance self-awareness by highlighting what bosses, peers, subordinates, and customers see as an individual's strengths and development needs.

Exceptional leadership is critical to improving both individual and organizational performance. 360-feedback performance appraisals supported with coaching can help build managers and professionals into tomorrow's leaders.

The objective of a multi-rater 360-feedback performance appraisal is to improve the competencies, skills, and behaviors of a single person or group of individuals. A customized set of competencies for a specific position is developed and individuals are assessed on how well they demonstrate the desired competencies. This workshop demonstrates the power of 360-degree feedback for developing people, renewing organizations, and building learning cultures. It covers how this powerful change process is aligned with tactical and strategic business goals ensuring strong organizational buy-in and management support.

Who Should Attend

Mangers, team leaders and upper level management in charge of 360-performance appraisal process

What You Will Learn

• Why Organizations Use 360-Feedback Performance Appraisals
• Learn about different multi-rater 360-degree feedback instruments
• A Fifteen Step Feedback Process
• Develop job-specific core competencies
• Determine organizational readiness
• Coach feedback recipient and observers
• Red Flags to be aware of
• HR Roles, Competencies & Skills
• Developmental Feedback Reports
• Difficult Situations: Coaching Tips
• Case Examples

How You Will Benefit

• Emotionally intelligent leaders seek out feedback
• Look at the gap between ideal self and real self
• Seek out learning opportunities to practice new behaviors
• Develop a flexible leadership style
• Implement an organizational change strategy that motivates employee behavior change
• Increase self awareness of a individual's strengths and development needs
• Improve the competencies, skills, and behaviors of individuals and teams
• Create accountability for all stakeholders
• Shift corporate culture and align with strategic direction
• Improve leadership performance
• Detect barriers to success
• Create a high involvement workforce
• Align leaders behavior with organizational vision, mission and values
• Build a learning culture

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Working Resources - The Leadership Skill Development Experts
55 New Montgomery Street, Suite 505, San Francisco, California 94105
Mail: Post Office Box 471525 San Francisco, CA 94147-1525 . Voice: (415) 546-1252 . Fax: (415) 721-7322
E-Mail:
mbrusman@www.danadelany.cn • Web: www.www.danadelany.cn • Blog: www.workingresourcesblog.com
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